CUSTOMER CARE AND DATA MANAGEMENT IS OF THE UTMOST IMPORTANCE.YOU CAN READ OUR POLICIES AND SEE OUR CERTIFICATIONS HERE.

ISO INFORMATION SECURITY MANAGEMENT CERTIFICATION

Wordshop is ISO 27001 accredited, which means you can rest assured that any data we handle on your behalf is safe and secure.

ISO 27001 is the internationally recognised best practice framework for an information security management system and our accreditation ensures that we conform to the highest standards for information security.

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ISO QUALITY MANAGEMENT ACCREDITATION

Wordshop is ISO 9001 accredited. We maintain this accreditation as a proof of our commitment to providing our clients with excellent products and services.

ISO 9001 is a certified quality management system (QMS) for organisations who want to prove their ability to consistently provide products and services that meet the needs of their customers and other relevant stakeholders.

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DATA PROTECTION POLICY

The nature of our business means that Wordshop is often responsible for handling our clients’ data, which can range from simple name and address spreadsheets, to detailed employee information.

Data security is of the utmost importance to us and as a third party registered under the Data Protection Act, there are a number of protocols which we follow. For the benefit of clients who wish to know more about this aspect of our work, and who want reassurance of Wordshop’s experience in dealing with sensitive data, we have outlined our approach to data protection in the policy below.

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Click here to view our Data Protection policy

 

ENVIRONMENTAL POLICY

Even though Wordshop is an office-based organisation, we do have an environmental impact through the large amount of print we create on behalf of our clients.

We try to minimise the impact of our work on the environment, as set out in our environmental policy below.

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Click here to view our Environmental Policy

PRIVACY POLICY & COOKIES

This page sets out our policy on the privacy of the individual. We take your privacy seriously and information will be used in accordance with the Data Protection Act 1998.

1. Your consent
Your use of this website signifies your consent to us collecting and using personal data about you, as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.

2. Information we collect about you and how we use it
We collect information about you when you visit the website and other sites accessible from the website.

We may use personal information collected about you to help us develop the layout of our website to ensure that our site is as useful and enjoyable as possible.
We may use personal information collected about you to let you know about functions on our website or changes to our terms and conditions of use.

3. Traffic data
We may provide aggregate statistics about sales, customers, traffic patterns and information to third parties, but these statistics will not include any information that identifies you.

4. Disclosure policy
We reserve the right to access and disclose individually identifiable information to enable us to comply with applicable laws and lawful government requests to operate its systems and to protect itself or its users.

5. What are cookies and how do we deal with them?
When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by this website
Cookies are small amounts of data that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. See link below for an overview of privacy at google.
Online notification form cookie ASP.NET_SessionID This cookie is essential to the underlying technology used by the website and has to be set when you first visit. See link below to visit the Microsoft website.

Click here for an overview of privacy at Google

Click here to visit the Microsoft website

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

6. How to contact us
If you have any questions or concerns about this policy, please contact us via our contact section. Please click here for contact information.